The following booking conditions together with the general information
contained in our brochure form the basis of your agreement/contract with
Inter Brava Ltd. Please read them carefully as they set out the respective
rights and obligations of all concerned.
1 Making Your Booking
The person making your booking (party leader) must be at least 18 years old
and authorised to do so by all members of his/her party. The party leader is
responsible for making all payments due to us. Once you have booked and paid a
deposit a contract will exist between us.
2 Payment of Deposit
Confirmation in the form of an invoice will follow on receipt of your non-refundable
deposit of £100-£150 per week per accommodation depending on accommodation
booked. Should Inter Brava accept a low deposit by arrangement or special offer the
full deposit must be paid even in the event of cancellation. Inter Brava reserve the
right to cancel any holiday where the full deposit has not been paid by the agreed
date. All deposit payments are non-refundable. Any holiday booked within 8 weeks of
travel, no deposit will be accepted, full payment must be made on booking.
3 Payment of Balance of Holiday
The balance of your holiday cost must be paid at least 8 weeks (56 days) prior to
the start of your holiday. This date will be shown on your confirmation invoice.
No reminders will be sent. If we do not receive all payments by the due date we
reserve the right to treat your booking as cancelled by you, and retain all
deposits paid.
4 Holiday Amendments Made By You
If you wish to change any aspect of your confirmed holiday you must notify us as
soon as possible. Whilst we will do our best to assist you, we cannot guarantee
that we can meet your new request(s). All amendments/changes will be subject to
an amendment fee of £20 per invoice plus any additional costs involved in the
holiday price. Please see paragraph 6 with regard to cancellation of coach seats.
5 Cancellation
If you cancel your holiday, you or any member of your party may cancel your booking
or part of it once it has been confirmed, but the instructions will only be valid
when made in writing by personal or recorded delivery or registered letter. The
person who signed the booking form must also sign the letter. A verbal message is
insufficient. The date of receipt of your letter is taken as the cancellation date.
To compensate us for the expense of processing your booking and for the risk that we
may not be able to re-sell the holiday, we charge a cancellation fee on the scale
shown below.
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Period before schedule departure within which written instructions
are received by Inter Brava
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Amount of cancellation charge shown as % of total holiday price:
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More than 56 days
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Deposit
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29-56 days
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70%
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21-28 days
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80%
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0-20 days
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100%
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6 If We Amend or Cancel Your Holiday Booking
This is most unlikely, but we do reserve the right to make changes if necessary.
These may only be minor but when they are significant we will inform you as soon
as possible if there is time before departure. A major change is one that we make
prior to your departure which involves changing your resort, your time of departure
by more than 12 hours, or offering accommodation of a lower standard. A change of
travel arrangements from coach to either air or train is not considered a major
change, as it is an upgrade of your travel arrangements. Your are free to either:
- Accept the new arrangements as notified to you
- Purchase another holiday from us
- Cancel your holiday
If you choose either (A) or (B) we will pay you compensation as shown on the scale
below.
If you choose (C) we will refund your money in full.
If you choose to cancel your booking we will, in this case, refund all the money
you have paid us and we will pay you compensation as follows, depending on the
length of time before departure when we notify you of the change: 0-14 days: £30,
15-56 days: £15, more than 56 days: Nil.
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Period before schedule departure within which a major change is
notified to you or your travel agent
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Compensation Per Person
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More than 56 days
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Nil
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43-56 days
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£10
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29-42 days
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8-28 days
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£25
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0-7 days
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£30
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Important note: Compensation payments do not apply for curtailed
journeys/cancellation due to changes caused by reason of war, or threat of
war, riots, civil strife, terrorist activity, industrial disputes, natural
disasters, fire, technical problems to transport, closure or congestion of
airports, ports or roads, cancellations or changes of schedule by scheduled
airlines, ferry service, government action or circumstances amounting a
'force majeure' and/or Acts of God.
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7 Complaints Procedure
If you have a complaint during your holiday, please inform our local
representatives immediately who will do their best to help you there
and then. If the matter cannot be put right on the spot, you must
record the details of your complaint with our representative on a holiday
complaint form, one copy of which will be given to you and the other copy
sent to our head office. You must follow up your complaint with a letter
to our Customer Relations Department at our head office (quoting your invoice
number) within 28 days of returning from your holiday.
We will not accept liability in respect of claims that we receive
after that date or those which have not been reported to our staff
and a complaints form duly completed. All letters must be sent
recorded delivery to ensure delivery to Inter Brava Ltd.
8 Your Accommodation
The self-catering accommodation provided is only for the use of people
shown on the final invoice as confirmed by us:
subletting or sharing is prohibited. Access to accommodation is at 4pm
(16:00 hours). Provided clients accept that full cleaning or maintenance
may not have been carried out. Access can only be
allowed on this basis (should further cleaning be required our staff will
be happy to carry it out provided time is allowed).
All accommodation must be vacated by 10am.
9 Conditions of Carriage and Accommodation Use
If you are prevented from travelling on an aircraft, coach or ferry because
in the opinion of any person in authority at the departure point or during
a journey you appear or persons travelling with you appear by reason of
intoxicating liquor, misuse of drugs, either to be unfit to travel to cause
discomfort or disturbance to other passengers, or have no valid travel
insurance for the duration of the holiday, our responsibility or your journey
or holiday, including any return travel, thereupon ceases. Full cancellation
charges will then apply and no refunds will be given. Inter Brava also do not
accept liability for persons asked to vacate accommodation by the owners or
management of any accommodation supplied to you due to behaviour or annoyance
to other clients, breaking of accommodation rules or behaviour likely to disturb
others howsoever caused. Passengers agree to obey all accommodation rules.
10 Prices and Surcharge Policy
Prices in this brochure are valid at time of going to press. It is possible that at the time
of booking, the actual price of your chosen holiday may have been increased or decreased from
that shown in this brochure, which we reserve the right to do. However the correct price of
your holiday will be confirmed by our office before making your booking. Once you have
received written confirmation of your booking in the form of your invoice. We reserve the
right to pass on any change in VAT.
11 Credit Card Payments
A charge of 2% will be levied on all Credit Card payments.
12 Returned Cheque
Should a cheque with which you pay your holiday be referred to drawer or need to be re-presented
a fee of £20 will be charged.
13 Airport Transfer
Inter Brava reserve the right to charge any extra cost, which may arise from delayed flights etc.,
where the taxi, mini-bus or coach incurs waiting time.
14 Insurance
Holiday insurance is an essential part of your holiday planning. Failure to have adequate cover
may result in you incurring huge costs. Inter Brava will not assist you financially should you
incur such problems.
Warning: E1.11/European Health Card only gives you limited cover.
15 Delays
For accommodation rental holidays, Inter Brava will not accept liability
in the event of a delay at your homeward or outward journey point of departure. Any airline or
ferry convcerned may however provide refreshments etc. at their own discretion. No compensation
will be payable for unused accommodation due to travel delay.
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16 Our Liability To You
We accept responsibility for ensuring that all component parts of the inclusive holiday, which you
book with us, are supplied to you as described in this brochure and to a reasonable standard. If
any such part is not provided in the advertised manner, please contact us following the complaints
procedure as in paragraph 8. We have taken all reasonable and proper steps to ensure that proper
arrangements have been made for all the holidays which are advertised in this brochure and that the
suppliers of various services which will be provided to you as part of the inclusive holiday are
efficient, safe and reputable businesses, and that they comply with the local and national laws and
regulations of the county in which they provide those services. We have no direct control over the
provision of service to you by suppliers. However, subject to the note below, we will pay to our
clients the equivalent of such damages as they would be entitled to receive under English Law in an
English Court for any personal injury to the client, including illness or death, caused by negligence,
as understood in English Law, of the servants or agents of ourselves or any of our suppliers contracted
or sub-contracted by us to provide any part of the arrangements for your holiday as described in this
brochure excluding all arrangements for transport by air or water for which Legal conditions,
international conventions and regulations apply.
NOTE: We will make payments as stated above provided (a) you assign to Inter Brava Ltd any rights
against a supplier or any other person or party they may have relating to the claim; (b) they agree to
co-operate fully with us should we or our insurers wish to enforce those rights which have been assigned
to us or which we are subrogated; (c) the injured clients notify us of any claim for personal injury
within 3 months of their return from holiday. If any client suffers personal injury, including illness
or death, whilst overseas, arising out of an activity which does not form part of the inclusive holiday
arrangements as described above and which is the responsibility of a third party, we will give you help
in the resolving of any claim you may have against that third party subject to our spending on all
activities on behalf of yourself and your party a maximum of £5,000 in total. This is on condition
that you make an insurance claim under the legal expenses section of your insurance cover in respect of
any legal fees incurred abroad for that purpose, and that you produce to us confirmation from the
insurance company of receipt of your notification to them of your claim.
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